Privacy Policy
1. Information We Collect
When you interact with our Facebook Messenger & WhatsApp bot, we may collect the following information:
- Messages: The content of messages you send to our bot
- User Information: Your Facebook user ID, name, and profile picture (as provided by Facebook)
- Usage Information: Timestamps and interaction patterns with the bot
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our bot services
- Respond to your messages and queries
- Understand how users interact with our bot
- Maintain and troubleshoot our services
3. Data Storage and Security
We store your data securely and take reasonable measures to protect it from unauthorized access, disclosure, or destruction. We retain your data only as long as necessary to provide our services.
4. Data Sharing
We do not sell, trade, or share your personal information with third parties except:
- When required by law
- With your explicit consent
5. Your Rights and Data Deletion
You have the right to request deletion of your data at any time. To request data deletion, please contact us at:
- Email: [email protected]
We will process your deletion request within 30 days and confirm once completed.
6. Third-Party Services
Our bot operates on Facebook Messenger, which is subject to Meta's own privacy policy. Please review Meta's Privacy Policy for more information.
7. Google Calendar Integration
If you connect Google Calendar, we access your calendar to check availability and book appointments on your behalf. For scheduling, our AI agent reads the busy time window and event title of your Google Calendar events to avoid double-booking. It never accesses attendees, descriptions, location, or your Google account identity.
When a customer books through the AI agent, we create a calendar event on your Google Calendar containing the customer's name, the service or order details, and their email address (if provided).
We don't use Google data for advertising or lending. Google data is never used to train AI/ML models and is never shared with third-party AI services for that purpose.
Use of Google API data adheres to the Google API Services User Data Policy, including Limited Use requirements.
8. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify users of any material changes by updating the "Last Updated" date at the top of this policy.
9. Contact Us
If you have questions about this privacy policy or our data practices, please contact us at:
- Email: [email protected]